Provider Contact Information
A comprehensive benefits package with plan options for health care and retirement to take care of our employees today and tomorrow.
Contacts
- Benefits Office
- (505) 664-6947, option 3
LANL Contacts
Phone | 505-664-MYHR (6947), option 3 |
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benefits@lanl.gov | |
Mailing Address | P.O. Box 1663, MS P280 Los Alamos, NM 87544 |
Office Hours | Monday - Thursday: 8 am - 5 pm MT Friday - 8 am - 4 pm MT |
Medical, mental health
Blue Cross Blue Shield of New Mexico (BCBSNM) | |
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Group Number | HDHP (113794) PPO (N13794) |
Website | BCBSNM for LANL |
Member Services | 877-878-5265 |
Claims Address | P.O. Box 27630 Albuquerque, NM 87125-7630 |
Claims Resolution | Erica Lindenmuth Phone: (505) 962-7294 Email: Erica_Lindenmuth@bcbsnm.com |
Behavioral Health Unit | Phone: 888-898-0070 Fax: 877-361-7659 |
24/7 Nurseline | 800-973-6329 |
MDLIVE | |
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Website | MDLIVE |
Member Services | 877-490-4246 |
Account Registration | 888-858-5074 |
ConsumerMedical | |
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Website | ConsumerMedical |
Member Services | 888-361-3944 |
Hinge Health | |
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Website | Hinge Health |
Member Services | 855-902-2777 |
Prescription drugs
Express Scripts | |
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Website | Express Scripts |
Member Services | 800-838-4590 |
Home Delivery Services | 888-327-9791 |
Accredo (specialty prescriptions only) | 800-803-2523 |
Employee Assistance Program
Employee Assistance Program | |
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Website | EAP |
Member Services | 505-667-7339 |
Behavioral Assistance Partner
Magellan | |
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Website | Magellan Ascend |
Member Services | 800-283-9929 |
COBRA
HealthEquity | |
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Member Services | 888-541-7107 |
cobra@bcbsil.com | |
Website | HealthEquity portal |
Address | PO Box 1180 Marion, IL 62959-7680 |
Dental
Delta Dental of New Mexico | |
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Group Number | 04000 |
Website | Delta Dental of NM |
Member Services | 505-855-7111 or 877-395-9420 |
Claims Address | One Sun Plaza-100 Sun Avenue NE, Ste. 400 Albuquerque, NM 87109 |
Vision
Davis Vision | |
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Website | Davis Vision |
Member Services | 800-999-5431 |
Claims Address | Vision Care Processing Unit P.O. Box 1525 Latham, NY 12110 |
2023 Legal
ARAG Legal Plan (Group Legal) | |
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Group Number | 14822 |
Website | ARAG Legal Center for Triad (Access Code: 14822lal) |
Member Services | 800-247-4184 |
Claims Address | 400 Locust Street, Suite 480 Des Moines, IA 50309 |
2024 Legal
MetLife | |
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Member Services | Phone: 1-800-821-6400 |
Website | MetOnline Employer or Association: LANL |
Website Technical Issues | 877-9METWEB (877-963-8932) |
Triad Customer Number | 228241 |
Disability, Life, AD&D
MetLife | |
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Member Services | Phone: Life: 800-638-6420 Statement of Health, Option 1 Coverage, Option 2 |
Website | MetOnline Employer or Association: LANL |
Beneficiary Updates | 1-866-492-6983 |
Disability Claim Service | 833-622-0139 |
Triad Customer Number | 228241 |
Health savings account (HSA) and Flexible Spending Accounts (FSA) - HCRA, DCRA, or AAEA
HSA Bank | |
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Website | HSA Bank Internet Banking Available 24/7 |
24/7 Client Assistance Center & Automated Bankline | Phone: 855-731-5220 email: askus@hsabank.com |
401(k) and Retirement
Triad 401(k) | |
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Website | Fidelity NetBenefits |
Member Services | 800-835-5095 |
University of California (UC)
UC's Capital Accumulation Payment (CAP) | |
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Website | My UC Retirement |
Customer Services | 800-888-8267 |
UC 457(k) & 403(b) | |
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Website | Fidelity NetBenefits |
Member Services | 800-343-0860 |
Social Security
U.S. Social Security Administration |
Phone: (800) 772-1213 website: Social Security Administration |
Local Office (Santa Fe) | (866) 571-8130 |
Triad Pension
Aon | |
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Website | Your Pension Resources (YPR) |
Member Services | 866-370-7301 650-351-8517 (international) |
Retiree Benefits
Empyrean Benefit Solutions | |
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Website | Empyrean Benefit Solutions |
Member Services | 1-844-805-0002 |
Wellness
Virgin Pulse Rewards Points Program | |
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Website | Virgin Pulse |
Customer Services, Pedometer Issues |
1-888-610-1183 support@virginpulse.com |
Software Issues | 505-665-4444 askit@lanl.gov |
Program Questions | 505-606-0140 scastille@lanl.gov |