Los Alamos National Labs with logo 2021

Application Process Issues

Having problems using our application tools? Read information and tips to assist you.


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Email or password

I forgot my account password, how can I get it reset?

Email applyhelp@lanl.gov to get a password reset. Be sure to include the email address you are using and your name.

Where is my email validation code?

Your email validation code is located in the registration confirmation email you received when you first registered. You must enter the code within 15 days of registration, otherwise your account will be deactivated.

What do I do with my email validation code?

When you log back into iRecruitment, you will see your name under Basic Details. Enter your email validation code in the last blank space under your email address.

If you can't find the blank for the email validation code, email us at applyhelp@lanl.gov.

How do I change my email address?

Email applyhelp@lanl.gov with the name on your account and both your current and new emails.

Document management

How can I upload a document?
  1. Log in and click My Account. Under Documents, you will see an Add button.
  2. Click the Add button to upload a document of your choice from a file location of your choice. Make sure that the file name of your document contains your name, document type (resumé, cover letter), and Vacancy Name/IRC number.
  3. Make sure to enter the name and IRC number for the vacancy in the appropriate part of the form.
  4. Select the file type from the drop down list.
  5. Click Upload (on the right side of the screen).
  6. Click Save (in the upper right hand corner of the screen) to make sure you save your changes.
  7. Repeat steps 1-5 for each additional document.
How can I delete a document?
  1. Log in and click My Account.
  2. Under Documents, you will see a list of documents you successfully uploaded. To the right of each document is a trash can icon. Click the trash can and your document will be immediately deleted.
  3. Click Save in the upper right hand corner of the screen to save your changes.
I already applied but want to add another document. Can I do that?

Yes, you can upload documents at any time. The hiring official will have access to anything you add as soon as you upload it. Remember, they may have already viewed your documents, so you may want to tell the hiring official about a new document if they call you about your application or for an interview.

How many and what types of documents should I upload?

You can upload up to 25 documents a month. Only include one resumé that is current and relevant to the position you are applying to. Upload one new cover letter for each job you apply for.

If you are uploading transcripts, only upload your latest transcripts.

What is the best way for a hiring official to notice my uploaded documents?

Make sure you include the IRC number when you name the document you upload. This will help a hiring manager distinguish the various documents you may have in your profile.

Who should I address my cover letter to?

Address your cover letter to Hiring Committee, the HR Generalist's name, or directly to the manager if the manager’s name is shown in the vacancy posting.

Should I create a new cover letter and resumé for each job I apply for?

You do not need to create a new resumé for each job you apply for, however, you will need to create a cover letter that is specific to each job you apply for.

What is the best way to label the documents I upload?

Make sure the name of each document file includes your name, document type (resumé, cover letter), and the IRC number (the Vacancy Name number in blue).

Application submission

How do I check the status of a position I applied for?

New applicant/potential employee

  1. Go to jobs.lanl.gov and click Login.
  2. Enter your email address and password, and click Login.
  3. Click on the Vacancy Name under the Jobs Applied For section (note: clicking on the IRC number will open the job description).
  4. The current status of your application will be listed in the Status column.

Current employee

  1. Go to the Los Alamos National Laboratory Inside homepage and click on Oracle: Time & Labor.
  2. Log in to Oracle with your Z number and CRYPTOCard password.
  3. Select Los Alamos National Laboratory HR iRecruitment Employee Candidate.
  4. Click on the Vacancy Name under the Jobs Applied For section (note: Clicking on the IRC number will open the job description).
  5. The current status of your application will be listed in the Status column.
It has been over a month and I have not heard from a hiring manager or received notice from the system. What should I do?
Each Hiring Manager performs the hiring process differently, therefore there is no standard timeframe in which you will hear back about the job you applied for. After 4-6 weeks, you can reach out to the HR Generalist to inquire about your application status and the generalist will be able to provide you with information about the status of the position you applied for.
I am a craft worker. How do I submit my application?

If you have “A” level access, a CRYPTOCard, and access to a Laboratory computer, follow the instructions for internal candidates.

If you are missing any one of the three items, email your documents and the vacancy number to applyhelp@lanl.gov

I withdrew my application by mistake. What should I do?

Email applyhelp@lanl.gov with your name and IRC number requesting to be reconsidered for the position.

The system is asking me for a Z number and passcode. What should I do?

This message appears when a user doesn’t log out properly.

To solve this problem, try using a different web browser. For instance, if you are on a PC and using Mozilla Firefox, try switching to Internet Explorer or vice versa. Or if you are using a Mac, try switching from Safari to Firefox.

If you are still having issues, delete your cookies and browsing history. If deleting your cookies and history doesn't solve the issue, contact applyhelp@lanl.gov.

General system issues

Logging out

Remember to log out when you have completed any work in iRecruitment. The system may show an error when you return to the system if you have not logged out properly.

Cookies and browsing history

If you have switched browsers and continue to experience issues, most likely you will need to delete your cookies and browsing history.

  • Internet Explorer (IE): Go to Tools in the toolbar and click Internet Options. Under the General tab, delete Browsing history and click the Ok button.
  • Mozilla Firefox: Go to Tools in the toolbar and click Options. Under the Privacy tab, click on Clear Your Recent History, and then click Remove Individual Cookies. Finally, click Ok to complete the process.
  • Google Chrome: Click on the gear icon in the upper right hand corner, then select Tools. Select Clear Browsing Data, then select the appropriate boxes for what you want to delete.
Upload/delete documents after applying

You can upload and/or delete documents after you have applied for jobs.

Upload a document

  1. Go to jobs.lanl.gov and log in.
  2. Click on My Account (located on the left side of screen in the blue bar at the top of the screen).
  3. Click on the Add Another Document button.
  4. Click the Browse button.
  5. Select the document you want to upload.
  6. Enter vacancy name when prompted.
  7. Select File Type by clicking on the drop down menu arrow.
  8. Click the Upload button located on the right side of screen.
  9. Click the Save button to save the document to your account.

Delete a document

  1. Go to jobs.lanl.gov and log in.
  2. Go to your documents.
  3. Click on the Trash Can Icon next to any document you want to delete, and click the Save button to save your deletions.
Upload a PDF file

Our application has issues with some versions of Adobe Acrobat. If you experience any issues uploading a PDF file, upload your document in Microsoft Word format instead.

Account creation

When creating an account name, you can only use letters, numbers, and the following special characters : (% ^ ! # $ * ( ) - _ + : ; , | ? ).

Browser errors

If you need to go back to a previous screen, use the Back button in iRecruitment, or click the Home button and start your action again. Using the web browser navigation arrows will likely result in an error message.

If you are experiencing general issues using the iRecruitment system, try using a different browser. For instance, if you are using Mozilla Firefox, switch to Internet Explorer or vice versa.

Application form

If you are having problems entering your Personal Information or Employment History & Education, note that this is not a required field. Only enter the information for the required fields. Make sure your attached documents reflect the remaining information.