Ombuds Self Help Resources

Articles & tools to develop your own skills

Behavior

All Behavior Makes Sense by Trime Persinger

How Leaders Listen interview with Ronald Heifetz.

Why Can’t We All Just Get Along? by Douglas E. Noll, Esq.

Communication

Becoming A Fair Fighter: Healthy Resolution of Interpersonal Relationships by Tom Rohrer

A Credo for Facilitators by Peter Adler

Rediscovering the Lost Art of Verbal Conversation and Decreasing Your Legal Liability (doc) by Bob Gregg

Saying No to Demands by William Ury

The Top 10 Barriers to Dispute Resolution by Joe Epstein and Susan Epstein

We Have to Talk: A Step-By-Step Checklist for Difficult Conversations by Judy Ringer

The Value of Listening by Douglas E. Noll, Esq. 

Guidelines for Interpersonal Communication from the Ombuds Office at Harvard Medical School. The article provides effective techniques to improve interpersonal interactions.

Crucial Conversations via E-mail? by Ron McMillian. The article advocates who you should never hold a crucial conversation via email.

How to Fix A Family Feud by Al Switzler. Communication tips on how you change a judgemental communication patter.

When You're Under Attack by Emily Moss. What do you do when someone has an attacking style of communication?

Conflict resolution

Communicating Effectively During Conflict by Lynne Eisaguirre 

Calming Techniques by John Ford 

Redefining Conflict Management Systems Options by Blaine Donais 

Complexity Science Analysis of Conflict by Deborah Sword

The Six R’s For Changing Minds And Overcoming Resistance by Charles B. Parselle

The Use and Misuse of a Competing Style in Conflict Management by Dale Eilerman

Once Upon A Conflict: The Journey from Confrontation to Collaboration by Gary Harper

The Top 10 Tips on Managing Conflict, Emotional Tension and Anger by Clare Albright 

Courageous Communication by Trime Persinger

Ten Things You Can Control In A Workplace Conflict by Vivian Scott

Mediation

Ten Tips For Managing Conflicts (And Not Needing A Mediator) by Nigel Singer
 
The Use and Misuse of an Avoiding Style in Conflict Management by Dale Eilerman

What Is Mediation and How Does It Fit Into the Workplace? by Tim Hicks

Preparing For Your Mediation by Tom Sebok 

Calm Upset People with Empathy, Attention and Respect by Bill Eddy

Tools

VitalSmarts provides free web seminars and other resources in communication, for example "Crucial Conversations" and "Crucial Confrontations" along with other topics in general management.

Workplace relationships

Can We Call a Truce? Ten Tips for Negotiating Workplace Conflicts by Jeffrey Krivis

Improving Work Relationships by Managed Health Network, Inc.

Guidelines for Interpersonal Communication by Linda Wilcox, Harvard University

How To Handle Difficult Behavior In The Workplace by Tony Belak