Ombuds Self Help Resources
Articles & tools to develop your own skills
All Behavior Makes Sense by Trime Persinger
How Leaders Listen interview with Ronald Heifetz.
Why Can’t We All Just Get Along? by Douglas E. Noll, Esq.
A Credo for Facilitators by Peter Adler
Saying No to Demands by William Ury
The Top 10 Barriers to Dispute Resolution by Joe Epstein and Susan Epstein
The Value of Listening by Douglas E. Noll, Esq.
Guidelines for Interpersonal Communication from the Ombuds Office at Harvard Medical School. The article provides effective techniques to improve interpersonal interactions.
Crucial Conversations via E-mail? by Ron McMillian. The article advocates who you should never hold a crucial conversation via email.
How to Fix A Family Feud by Al Switzler. Communication tips on how you change a judgemental communication patter.
When You're Under Attack by Emily Moss. What do you do when someone has an attacking style of communication?
Communicating Effectively During Conflict by Lynne Eisaguirre
Calming Techniques by John Ford
Redefining Conflict Management Systems Options by Blaine Donais
The Use and Misuse of a Competing Style in Conflict Management by Dale Eilerman
The Top 10 Tips on Managing Conflict, Emotional Tension and Anger by Clare Albright
Courageous Communication by Trime Persinger
Ten Things You Can Control In A Workplace Conflict by Vivian Scott
Ten Tips For Managing Conflicts (And Not Needing A Mediator) by Nigel Singer
The Use and Misuse of an Avoiding Style in Conflict Management by Dale Eilerman
What Is Mediation and How Does It Fit Into the Workplace? by Tim Hicks
Preparing For Your Mediation by Tom Sebok
VitalSmarts provides free web seminars and other resources in communication, for example "Crucial Conversations" and "Crucial Confrontations" along with other topics in general management.
Can We Call a Truce? Ten Tips for Negotiating Workplace Conflicts by Jeffrey Krivis
Improving Work Relationships by Managed Health Network, Inc.
Guidelines for Interpersonal Communication by Linda Wilcox, Harvard University
How To Handle Difficult Behavior In The Workplace by Tony Belak