Ombuds Help Line
Help Line: (505) 667-9370
As an option to visiting the Ombuds office, we provide service through a telephone Help Line and email.
The telephone Help Line is useful for individuals who have concerns and want advice or referral while preserving confidentiality and anonymity.
- Callers may remain anonymous and the Help Line does not have caller ID or other methods of identifying callers.
- The Help Line maintains the same level of confidentiality and neutrality as the other Ombuds services.
- The Ombuds Help Line is not for reporting emergencies or officially placing the Laboratory on notice.
- Only the issue raised, the date of the call, and the advice given is tracked so as to provide feedback on trends, issues, policies and practices without breaching confidentiality or anonymity. We identify new problems and provide support for responsible system change.
Note: Please use email for non-confidential communications only, e.g., suggestions, comments, or questions about the Ombuds Program.